Refunds & Disputes

1. Overview

BridgeThis helps founders and developers create proposals, process payments through Stripe, track order status, exchange files, and keep a record of delivery activity. This policy explains the basic rules for refunds and disputes.

BridgeThis is not a formal escrow provider and does not guarantee project outcomes. Users remain responsible for choosing who they work with, reviewing proposal scope, communicating clearly, and deciding whether work meets the agreed expectations.

2. Before payment

A founder should only accept and pay for a proposal after reviewing the developer's stated understanding of the problem, proposed solution, deliverables, timeline, and price. Work should not begin until payment status is confirmed inside BridgeThis.

If a proposal is still pending and has not been paid, either the proposal may be declined, revised, withdrawn, or canceled depending on the available order status and product workflow.

3. After payment

Once payment is confirmed, the order record will show the current status of the work, such as paid, work started, delivery submitted, or completed. Users should keep important updates, files, and scope changes inside the BridgeThis conversation so there is a clear record.

4. BridgeThis Service Fee

BridgeThis charges a 15% Service Fee on paid orders. Unless otherwise stated at checkout, the founder pays the accepted order amount and the BridgeThis Service Fee is deducted from the developer payout.

The Service Fee helps support payment workflows, proposal records, project messaging, file history, delivery tracking, marketplace operations, and support tools. Whether the Service Fee is refundable may depend on the payment status, Stripe rules, payment network rules, and the facts of the situation.

5. Delivery review

When a developer submits delivery, the founder should review the work carefully before approving completion. Approval means the founder is confirming that the delivery has been reviewed and the order can be marked completed in BridgeThis.

6. Disputes between users

If a disagreement occurs, users should first communicate in the BridgeThis conversation and refer to the proposal, order status, files, messages, and delivery records. BridgeThis may review available records when responding to support requests, but BridgeThis does not guarantee a particular result.

BridgeThis may consider factors such as the accepted proposal, written scope, delivery status, files submitted, user messages, payment status, platform rules, and evidence of fraud, abuse, or off-platform activity.

7. Chargebacks and payment disputes

Payments are processed through Stripe and may also be subject to payment network rules. If a chargeback or payment dispute is filed, Stripe, payment networks, banks, or card issuers may make decisions that are outside BridgeThis's control.

Users agree to cooperate with reasonable requests for information related to payment disputes, chargebacks, fraud reviews, or support requests.

8. Off-platform payments

Moving paid work, payment requests, or important scope agreements off-platform makes disputes harder to review and may violate BridgeThis rules. BridgeThis may limit support for disputes involving off-platform payments or agreements.

9. Fraud, abuse, and rule violations

BridgeThis may suspend accounts, restrict access, remove content, cancel platform access, or take other action where we believe there is fraud, abuse, payment manipulation, harassment, illegal activity, or violation of our Terms or Community Rules.

10. Contact

Refund and dispute questions can be sent through the Contact page. We will add a dedicated support email before public launch.